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    In Trouble With the BBB?

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    Paeter
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    In Trouble With the BBB?

    Post  Paeter on February 22nd 2012, 10:01 pm


    I got two emails claiming to be the Better Business Bureau, saying that a customer reported a complaint because of their dealing with Spirit Blade Productions.

    Probably a virus scam. The included links (which I didn't click on) had fishy URLs, and I think most of my customer base would get in touch with me before the BBB if they had a problem.

    Even so, this kinda stuff keeps me up at night. I HATE unresolved conflict and really hope this is a scam.


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    Nathan James Norman
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    Re: In Trouble With the BBB?

    Post  Nathan James Norman on February 22nd 2012, 10:50 pm

    I just saw a report on this:

    http://www.wivb.com/dpp/news/local/bbb-scam-uses-bbb-email-address

    Basically there's a scam going around:

    Sample email:

    From: BBB [mailto:alerts@bbb.org]
    Subject: BBB important information



    Hello,

    Here with the Better Business Bureau would like to inform you that we have been sent a complaint (ID 05038834) from a customer of yours in regard to their dealership with you.

    Please open the COMPLAINT REPORT (link to malicious web site was removed) below to obtain more information on this case and let us know of your position as soon as possible.



    We are looking forward to hearing from you.



    Regards,

    Katherine Schulte

    Dispute Counselor
    Better Business Bureau


    Also, I saw no listing for the BBB on their website which means Spirit Blade isn't on their radar.
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    cleireac

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    Re: In Trouble With the BBB?

    Post  cleireac on February 23rd 2012, 10:38 am

    Paeter,

    You can relax. I got a couple of these some time ago in my default 'spam-catcher' address. The funny thing is, there is NO REASON for the BBB to receive a complaint against me, as I have NEVER offered any business or service. Ever.

    So I'm fairly sure you're safe.
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    Hackmodford
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    Re: In Trouble With the BBB?

    Post  Hackmodford on February 23rd 2012, 3:58 pm

    Nathan James Norman wrote:I just saw a report on this:
    Also, I saw no listing for the BBB on their website which means Spirit Blade isn't on their radar.

    That seems like the best reassurance possible pirat


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    Paeter
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    Re: In Trouble With the BBB?

    Post  Paeter on February 23rd 2012, 8:10 pm

    Thanks for your words, guys. They were comforting.

    Nathan, that sample e-mail was IDENTICAL to the one I got, so thank you for posting it. It set me at ease.

    It's really psychologically a great tactic. Guys like me who REALLY care about customer relations will be VERY tempted to click on that link to start resolving the "problem".


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    WhiteBoy
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    Re: In Trouble With the BBB?

    Post  WhiteBoy on February 24th 2012, 5:57 pm

    [WhiteBoy secretly files a complaint with BBB against Spirit Blade Productions for not supplying enough peanut butter with my most recent purchase.]


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    Rickster

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    Re: In Trouble With the BBB?

    Post  Rickster on February 24th 2012, 6:45 pm

    White boy you did too?
    I filed a complaint because i'm tired of waiting for SB 3 lol
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    Paeter
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    Re: In Trouble With the BBB?

    Post  Paeter on February 24th 2012, 9:39 pm

    I KNEW it was you guys! I'm naming demons after you in SB3.


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    Rickster

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    Re: In Trouble With the BBB?

    Post  Rickster on February 25th 2012, 12:15 am

    That would be an honor I hope my demon gets his head cut off by Merrick s scythe

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